Effective Date: 20 June 2026

 

Tgem Apparel is committed to protecting your personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA). This policy explains what we collect, why we collect it, and how it is used.

1. Information We Collect

We collect the following personal information:

•        Name, email address, phone number, and delivery address when you place an order or create an account

•        Payment information, processed securely through our payment provider. We do not store card details

•        Email address when you subscribe to our newsletter

•        Browsing behaviour on our site, collected through cookies

2. How We Use Your Information

Your information is used to:

•        Process and fulfil your orders

•        Send order confirmations and delivery updates

•        Manage your account

•        Send marketing emails, only where you have opted in

•        Improve our website and customer experience

3. Sharing Your Information

We do not sell your personal information. We share it only with the following third parties, strictly to fulfil your order:

•        The Courier Guy and PEP Paxi for delivery

•        Our payment gateway provider

 

Each of these parties is required to handle your data securely and in line with applicable law.

4. Cookies

Our website uses cookies to improve your browsing experience and track site performance. You can disable cookies in your browser settings, though some features may not function correctly as a result.

5. Your Rights Under POPIA

You have the right to:

•        Access the personal information we hold about you

•        Request correction of inaccurate information

•        Request deletion of your information, subject to legal and operational requirements

•        Opt out of marketing communications at any time

 

To exercise any of these rights, contact us at [your email address].

6. Marketing Emails

If you subscribed to our mailing list, you can unsubscribe at any time using the link at the bottom of any email we send.

7. Data Security

We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss, or misuse.

8. Retention

We keep your information for as long as necessary to fulfil the purposes set out in this policy, or as required by law.

9. Changes to This Policy

We may update this policy from time to time. The current version will always be available on this page.

10. Contact and Complaints

For privacy-related queries or complaints, contact us at info@tgemapparel.co.za. If you are not satisfied with our response, you may lodge a complaint with the Information Regulator of South Africa at www.inforeg.org.za.